Privacy Policy

Introduction

This Privacy Policy explains how Vaps Shop (vapsshop.com), an online vape and e-liquid retailer serving customers across the United Arab Emirates, collects, uses, discloses, and protects the personal information of visitors and customers who use this website. By browsing vapsshop.com or placing an order with us, you agree to the collection and use of information as described in this policy.

Last updated: September 7, 2026

Information We Collect

We collect the following types of information when you use our website or place an order:

• Contact and delivery details: your name, delivery address, email address, and phone number, so we can process and deliver your order.
• Order and payment history: details of the products you purchase, order value, and payment method, processed through our WooCommerce store and, where applicable, our payment processor or delivery partner’s card terminal. We do not store full card numbers on our own servers.
• Account information: if you create an account, your login details and order history associated with that account.
• Age-verification information: a confirmation that you are of legal age to purchase vaping products in the UAE, given at checkout, and — where our delivery partners request it — a check of a valid government-issued photo ID at the point of delivery. See “Age-Verification Data” below.
• Communications: messages you send us via WhatsApp, email, or our contact form, including any details you choose to share when asking a question or requesting support.
• Cookies and usage data: technical data such as your browser type, device type, pages visited, and how you interact with our site, collected automatically through cookies and similar technologies (see “Cookies & Tracking Technologies” below).

How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders, including coordinating with our delivery partners.
• Communicate with you about your order, including confirmations, delivery updates, and support requests.
• Verify that you meet the legal minimum age to purchase vaping products in the UAE.
• Maintain your account, if you have one, and your order history.
• Improve our website, products, and customer experience, including through analytics.
• Prevent fraud, abuse, and unauthorised transactions.
• Comply with our legal and regulatory obligations under UAE law.
• With your consent (where required), send you marketing communications about products, offers, or promotions. You can opt out of marketing messages at any time.

Cookies & Tracking Technologies

Vaps Shop uses cookies and similar technologies to operate the website (for example, to keep items in your cart and to keep you logged in), and to understand how visitors use our site. This includes analytics tools such as Google Analytics (GA4) and, where active, Google Ads conversion tracking, which help us understand site traffic and measure the performance of our marketing. These tools may set their own cookies and collect data such as your approximate location, device type, and browsing behaviour on our site.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect some features of the website, such as your cart or checkout.

How We Share Your Information

We do not sell your personal information. We share it only where necessary to run our business and fulfil your order, including with:

• Delivery couriers and logistics partners, so your order can be delivered to you across Dubai and the wider UAE.
• Payment processors and card networks, to process card payments securely where card payment is used.
• Analytics and advertising providers (such as Google Analytics and Google Ads), to help us understand site performance and measure marketing effectiveness.
• IT, hosting, and email service providers who support the technical operation of our website and store communications (for example WP Mail SMTP for transactional email).
• Regulators or law-enforcement authorities, where we are required to disclose information by UAE law, or to protect the rights, safety, or property of Vaps Shop, our customers, or the public.

Any third party we share data with is only given the information it needs to perform its function, and is expected to protect it appropriately.

Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy — for example, to process your order, handle any returns or support queries, and meet our accounting, tax, and legal record-keeping obligations as required by UAE law. Where we no longer have a legitimate business or legal reason to keep your data, we take steps to delete or anonymise it. If you would like more detail on how long a specific category of your data is kept, please contact us using the details below.

Age-Verification Data

Vaps Shop sells nicotine-containing products and, under UAE Federal Law No. 15 of 2009 and Federal Law No. 3 of 2016, only sells to customers aged 21 and over — see our Age Restriction & Disclaimer for full details. The age confirmation you give at checkout, and any ID check performed by our delivery partner at the point of delivery, is used solely to verify your eligibility to purchase these products and to meet our legal obligations. We retain a record that age was confirmed for a given order for as long as required to demonstrate compliance with UAE tobacco-control law; we do not use this data for any other purpose.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable UAE data protection law, you may have the right to:

• Ask us what personal information we hold about you and request a copy of it.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your personal information, subject to any legal or accounting obligation we may have to keep certain records.
• Object to or ask us to restrict certain uses of your information, such as marketing communications.
• Withdraw any consent you have previously given us, at any time.

To make any of these requests, please contact us using the details below. We will respond within a reasonable timeframe and in line with UAE law.

Children’s Privacy

Our website and products are intended for adults of legal purchasing age in the UAE only. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights over your personal information, please get in touch:

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